Your privacy is very important to us at RAYDIAM DMCC (Company number DMCC 31889), hereinafter also "we" and/or "us" and/or "RAYDIAM DMCC"). To better protect your privacy, we provide this notice explaining our information practices and the choices you can make about the way your information is collected and used. This notice is also available by email and/or in hard copy upon request.

1. General terms
This privacy statement informs you about how RAYDIAM DMCC collects and manages personal data. In order to offer our products and/or services and their functions, and to improve these products and/or services if needed, it is necessary for us to process certain personal data such as Name, Address, Email address, Phone number, Passport copies, Invoice details, Bank references and other relevant personal data more commonly known as "know-your-customer" data.

This information is only collected when voluntarily submitted by you. Additionally, when you subscribe and/or order products and/or services, information required for the sale and delivery of the goods and services is processed and, as far as necessary for the handling and fulfilment of the order and ongoing provision of our services, this information can be disclosed to any of our service providers who are involved in the process.

2. Contact information
If you have any questions in relation to this privacy statement, please get in touch with us at RAYDIAM DMCC, Almas Tower 33E/F Dubai, U.A.E., by telephone: 00971 44 4 94033 or by email:

3. Purpose of processing and legal grounds
In the following paragraphs, you can read about the purposes of collecting personal data and the applicable legal grounds.

3.1 Providing our product and our services: First, it will be necessary for us to process certain personal data including but not limited to your identification data and financial data in order to provide the products and services that you ordered or to which you subscribed, in the context of delivery of the product and/or service and billing, as well as customer support. This is therefore necessary for performance of our contract with you. If you are ordering and/or subscribing on behalf of an organization, we have a legitimate interest in processing your data as contact details for the performance of the contract.

3.2 Customer management: In order to provide optimal customer experience, we process personal data such as identification data, electronic identification data, financial data for the purpose of customer management. We carry out this processing of such personal data on the basis of our legitimate interest in knowing our customer and maintaining our relationship with you, with the objective of providing a professional and secure customer experience.

3.3 Anti-money laundering compliance: In order to comply with our "know-your- customer" obligations under applicable Anti-Money Laundering legislation, we process personal data including but not limited to identification data and financial data. We carry out this processing of such personal data on the basis of our legal obligation to verify your identity before engaging a business relationship with you in accordance with the applicable legal requirements.

3.4 Product development and improvement: Naturally we strive to always improve our products and services in order to make them fit our customers' needs. For this reason, and based on our legitimate interest in doing so, we process personal data including, but not limited to, identification data, financial data and purchasing data and draw insights in relation to possible improvements.

4. Duration
We will process your data as long as necessary to provide our products and services, and beyond such time to the extent legally permitted and based on our legal obligations (e.g. in relation to invoice retention) or legitimate interests (e.g. in retaining data for the purposes of responding to possible disputes or complaints or for possible reactivation of subscriptions). As a result, not all of your data will be deleted after the end of the provision of the services or your subscription to our tender, but we limit our processing to what we reasonably believe is necessary for our purposes.

5. Data transfer
The personal data collected by us may be transferred to any third parties to whom RAYDIAM DMCC subcontracts all or part of this processing. This may for instance include IT service providers, hosting providers, financial institutions, public authorities and any other relevant roles. Note that we will never sell your personal information to a third party.

In the event of transfer of personal data to a country outside of the European Economic Area, RAYDIAM DMCC systematically ensures the application of an adequate level of protection of such personal data by means approved by applicable data protection legislation.

RAYDIAM DMCC may also, pursuant to a valid legal process (such as a search warrant, subpoena, or court order), allow access to information in our possession, including your personal data, in order to comply with such valid legal process and to protect our rights and property. If warranted, we may also allow access to this information in special emergencies where the physical safety of any person is at risk. We reserve the right to disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.

6. Your rights
Under EU data protection legislation, you may benefit from various rights as a "data subject". You can exercise any of the rights listed hereunder by submitting your request by email to Please include your personal details as well as some means of verifying your identity. Please note that we may reject requests that are excessive or a misuse of the relevant right. Furthermore, your rights may be affected by any and all Anti-Money Laundering laws and regulations by which RAYDIAM DMCC is bound in the context of our legal obligation to identify you when establishing a business relationship.

6.1 Access right and data portability you have the right to access your personal information processed by us, as well as the portability of data you have provided to us to the extent applicable.

6.2 Data accuracy: right of rectification and right to erasure At all times, you have the right to request the rectification or erasure of your personal data, provided that the applicable legal requirements are met. The right to erasure is nevertheless subject to various exceptions, notably as regards personal data whose processing is necessary to support litigation or for compliance with statutory retention requirements. In such a case, however, we limit our processing of such data to the extent possible, even without your request.

6.3 Limits to processing: right to restriction, right to object & consent withdrawal You have the right, if applicable legal provisions are met, to object to the processing of personal data albeit that such processing is based on our legitimate interests and/or to otherwise obtain the restriction of certain forms of processing in specific circumstances. In particular, in relation to the processing of personal data for direct marketing purposes, you have the right to object at any time thereto. Where any processing is based on consent, you have the right to withdraw such consent at any time (without affecting the lawfulness of processing prior to the consent withdrawal). We will in each case consider your request and confirm whether you meet the requirements for the processing to be stopped or limited in any particular way.

7. Commitment to data security
In order to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online or otherwise

8. Changes to this Privacy Statement
We may update and change this privacy statement from time to time, as we may find necessary and at all times in accordance with the prevailing laws and regulations to which we are subject. While we will do our best to bring updates to your attention, it is your responsibility to keep track of such updates. Your continuing use of our tender platform constitutes an acknowledgement of any changes in this privacy statement.